Privacy policy
Last updated: September 2026
Red Nose Robes ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you visit our store or buy from us, how we use it, and the choices you have.
Information we collect
- Contact details such as your name, email address, and shipping and billing address.
- Order information such as the products you buy, order history, and payment confirmation. Card details are processed by our payment providers; we don't store full card numbers.
- Account information if you create an account, such as your login email and saved preferences.
- Messages you send us by email.
- Device and usage information collected automatically through cookies and similar technologies, such as your browser, IP address, and pages viewed.
Where we get it
Directly from you when you shop or contact us; automatically when you use the site; and from service providers who help us run the store (for example payment, shipping, and analytics providers).
How we use it
- To process, ship and support your order
- To answer your questions and handle returns or warranty claims
- To send marketing emails if you've opted in (you can unsubscribe at any time)
- To prevent fraud and keep the store secure
- To improve our store and meet our legal obligations
How we share it
We share personal information only as needed to run our business: with Shopify, which hosts our store; with payment processors, shipping carriers and fulfillment partners; with marketing and analytics tools where you've allowed it; and where required by law or as part of a business transfer. We don't sell your personal information.
Relationship with Shopify
Our store is hosted on Shopify, which collects and processes personal information about your use of the store to provide and improve its services. Learn more in Shopify's Consumer Privacy Policy.
Third-party websites
Our site may link to other websites. Their privacy practices are their own, and we aren't responsible for them.
Children
Our store isn't directed at children, and we don't knowingly collect personal information from anyone under the age of majority.
Security and retention
We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We keep personal information for as long as we need it for the purposes above, including to meet legal, tax and accounting requirements and to resolve disputes.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain uses, and to withdraw consent. You can unsubscribe from marketing emails at any time using the link in the email. To make a request, email us at the address below. We won't discriminate against you for exercising your rights.
Complaints
If you have a concern about how we handle your information, please email us first. If you're not satisfied with our response, you may be able to contact your local data protection authority.
International transfers
Your information may be stored and processed outside your country. Where required, we rely on recognized safeguards such as Standard Contractual Clauses.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its updated date.
Contact
For privacy questions or to exercise your rights, email peepercreep@outlook.com.