Refund policy
Last updated: September 2026
We want you to love your Red Nose Robes™ Heated Reindeer Robe. Please read this policy before you order so you know exactly what's covered.
Change-of-mind returns
Because every robe is a wearable, heated item, we can't accept returns or offer refunds for change of mind, ordering the wrong quantity, the robe not matching personal expectations, or normal wear after use. The robe is designed to give gentle, even warmth with built-in overheating protection. A robe that turns on and heats as described is working correctly and isn't treated as faulty.
Damaged or defective items (7 days)
If your order arrives damaged, faulty, or incomplete, email us within 7 days of delivery. Examples include a heating element that won't warm up, a controller that doesn't respond, torn fabric or failed stitching, or a missing item.
To help us sort it out quickly, please include:
- Your order number
- Clear photos or a short video showing the problem
Once we've reviewed your claim, we'll send a free replacement or issue a refund. If we ask you to send an item back, we'll give you the return instructions. Please don't post anything back to us without contacting us first, as unannounced returns can't be processed.
Optional 30-Day Warranty
If you added the 30-Day Warranty at checkout, your window to report a manufacturing defect is extended from 7 days to 30 days from delivery. It covers manufacturing faults such as a failed heating element, an unresponsive controller, or failed stitching under normal use. It applies to the original purchaser only and doesn't cover misuse, accidents, damage from incorrect washing or power sources, or normal wear and tear.
Refunds
Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear.
Cancellations
Need to cancel? Email us as soon as possible. We can cancel an order that hasn't started fulfillment yet. Once an order has been prepared or shipped, it can no longer be cancelled.
Shipping address errors
Please double-check your shipping address at checkout. We aren't responsible for orders delayed or lost because of an incorrect or incomplete address. If a package is returned to us because of an address error, re-shipping fees may apply.
Your consumer rights
Nothing in this policy limits any rights you may have under the consumer protection laws of your country or region.
Contact us
Questions about a return, refund, or warranty claim? Email peepercreep@outlook.com. We reply within 24 hours.