Shipping policy

Last updated: September 2026

Free worldwide shipping

Every order ships free, worldwide. There are no hidden shipping fees at checkout.

Processing time

Orders are processed within 1–2 business days after payment is confirmed (excluding weekends and public holidays). During busy periods such as the holiday season, processing can take a little longer.

Delivery time

Once shipped, most orders arrive within 7–12 business days. Delivery times are estimates, not guarantees, and depend on your location, the carrier, and customs.

Ordering as a Christmas gift? We recommend ordering early to allow for holiday carrier volumes.

Order tracking

As soon as your order ships, we'll email you a tracking number. Tracking can take 3–5 business days to show updates in the carrier's system. If your tracking still hasn't updated after that, email us and we'll look into it.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties or taxes charged by your local customs authority. These charges are set by your government and are the customer's responsibility.

Delays

We aren't able to control delays caused by carriers, customs, weather, or holiday volumes. If your order is taking noticeably longer than the estimate above, email us and we'll help.

Address accuracy

Please make sure your shipping address is complete and correct. We aren't responsible for delays or losses caused by an incorrect address. If a parcel is returned to us as undeliverable, re-shipping fees may apply.

Lost, stolen or damaged packages

Once a package is marked as delivered by the carrier, we can't be responsible for it being lost or stolen. If your order arrives damaged, email us within 7 days of delivery with your order number and photos, and we'll make it right under our Refund Policy.

Contact us

Shipping questions? Email peepercreep@outlook.com. We reply within 24 hours.